Covenant Risk Advisors, Inc.

Insurance Risk Advisory Services

Claims Management Services


Using third-party administrators (TPAs) to outsource claims-handling and administration services for self-insured insurance programs can improve efficiency, allow access to superior claims management expertise, and provide cost savings. However, the financial and operational responsibility of self-insured exposures remains with your organization necessitating systematic oversight of TPA performance.


Our claims professionals help you monitor and analyze your TPA’s performance by determining whether your TPA is:


  • Providing all agreed-upon services
  • Properly reporting, evaluating, and reserving claims
  • Supporting overall risk management through integrated claims management and effective communication
  • Operating within state-mandated guidelines
  • Proactively handling claims to avoid over-payments or leakage
  • Actively controlling litigation and medical expenses
  • Maximizing available service capabilities (technology, informational resources, etc.) on your behalf